Virtual Office Management Pros provides service based work that requires time, expertise, and preparation. To maintain fairness and operational integrity, the following refund and cancellation policies apply:
 

1. Refund Eligibility

Refunds may be issued within 24 hours of payment and only if no work has begun.

Once work has started, refunds are no longer available due to the time and resources already invested.
 

2. Non Refundable Services

All payments become nonrefundable after the 24 hour window or once work has begun, whichever occurs first. This applies to:

• Monthly packages

• One time services

• Social media addons

• Project based work

• Strategy sessions

• Administrative or operational tasks
   

3. Cancellation of Monthly Packages

Monthly packages operate on a recurring billing cycle. Clients may cancel at any time with written notice.
 

Cancellations take effect at the end of the current billing cycle.

No prorated refunds are issued for unused hours.
 

4. Cancellation of One Time Services

If a client cancels a one time service before work begins and within the 24 hour refund window, a full refund may be issued.
 

If work has already started, the payment is nonrefundable.
 

5. Service Pauses

If a payment fails or a card expires, services may be temporarily paused until the account is brought current.
 

6. Dispute Prevention

Clients agree to contact Virtual Office Management Pros directly at info@vomexperts.com to resolve any billing concerns before initiating a dispute with Stripe.
 

We will review the concern promptly and provide documentation as needed.
 

7. Documentation

For transparency, clients receive:

• A breakdown of hours

• A summary of completed tasks

• Confirmation of work performed

• Copies of approvals and communication
   

This ensures clarity and protects both parties.
 

8. Final Note

Our goal is to provide exceptional service and maintain a fair, transparent billing process. If you have questions about refunds or cancellations, please reach out anytime.